FAQ

We manufacture a comprehensive range of transformers including Dry Type Transformers, Pad Mounted Transformers, Power Transformers, Prefabricated Substations, and Switchgears. We also provide custom solutions tailored to specific project requirements.

Our transformers cover a wide voltage range from 0.4kV to 35kV. We can customize voltage specifications based on your project requirements and local standards.

Yes, we specialize in custom transformer solutions. Our R&D team can design and manufacture transformers according to your specific requirements, including special voltage ratings, dimensions, and environmental conditions.

All our products are certified with ISO 9001:2015 (Quality Management), ISO 45001:2018 (Occupational Health & Safety), IEC Standards compliance, and CE certification. We also hold over 20 patents for our innovative designs.

With proper maintenance, our transformers have an expected lifespan of 25-30 years. We use high-quality materials and advanced manufacturing processes to ensure long-term reliability and performance.

Yes, we offer comprehensive installation and commissioning services. Our experienced technical team can provide on-site installation guidance, testing, and commissioning to ensure optimal performance.

We conduct rigorous testing including routine tests (voltage ratio, winding resistance, insulation resistance), type tests, and special tests as per IEC standards. Each transformer undergoes comprehensive quality inspection before delivery.

Standard products typically have a lead time of 4-6 weeks. Custom solutions may require 8-12 weeks depending on complexity. We can expedite orders for urgent projects with additional coordination.

We accept orders starting from 1 unit. Whether you need a single transformer or bulk quantities for large projects, we can accommodate your requirements.

Yes, we ship to over 50 countries worldwide. We have extensive experience in international logistics and can handle all export documentation, customs clearance, and shipping arrangements.

We accept various payment terms including T/T (Wire Transfer), L/C (Letter of Credit), and other arrangements for established customers. Specific terms can be negotiated based on order value and customer relationship.

We provide a standard 2-year warranty covering manufacturing defects and material issues. Extended warranty options are available. Our warranty includes free replacement of defective parts and technical support.

Yes, we offer comprehensive after-sales support including 24/7 technical hotline, remote troubleshooting, on-site service when needed, and regular maintenance guidance. Our support team is always ready to assist you.

We maintain a comprehensive inventory of spare parts for all our products. You can order spare parts directly through our sales team or authorized distributors. We ensure quick delivery of critical components.

Yes, we provide comprehensive training programs for your maintenance and operations staff. Training can be conducted at our facility or on-site at your location, covering installation, operation, maintenance, and troubleshooting.